Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a deposit, or contact us for support. This includes:

• Personal identification information (name, date of birth, address)
• Contact information (email address, phone number)
• Financial information (payment methods, transaction history)
• Account credentials and preferences
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and manage your account
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Provide customer support
• Send important account notifications
• Improve our services and user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or regulatory requirements
• To payment processors for transaction processing
• To service providers who assist in our operations
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Staff training on data protection practices

5. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Object to certain processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Australian Privacy Commissioner

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze site usage and performance
• Provide personalized content
• Ensure platform security

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure as required by Australian gambling regulations.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: