Rules & Regulations
Complete guide to our betting rules, terms, and sport-specific regulations. Please read carefully before placing any bets.
Last updated: January 1, 2024
General Betting Rules
Account Rules
- One account per person, household, or IP address
- Minimum age requirement of 18 years
- Account verification required within 72 hours
- Accurate personal information must be provided
- Account sharing is strictly prohibited
- Dormant accounts may be closed after 12 months of inactivity
Betting Rules
- Minimum bet amount: $1.00 AUD
- Maximum bet limits apply per event and customer
- Bets cannot be cancelled once confirmed
- Dead heat rules apply where applicable
- Settlement based on official results only
- Voided bets will be refunded to account balance
Payment Rules
- Deposits are processed instantly
- Withdrawals processed within 1-5 business days
- Minimum withdrawal amount: $20.00 AUD
- Identity verification required for withdrawals
- Payment method restrictions may apply
- Bonus funds subject to wagering requirements
Bet Settlement Rules
Winning Bets
- • Settled immediately after official results
- • Winnings credited to account balance
- • Subject to maximum payout limits
- • Taxes may apply as per Australian law
Void Bets
- • Stake refunded to account balance
- • Event cancellation or abandonment
- • Technical errors or system malfunctions
- • Participant non-appearance (where applicable)
Settlement Timeframes
Within 15 minutes of conclusion
Within 1 hour of conclusion
Up to 24 hours for verification
Sport-Specific Rules
AFL (Australian Football League)
NRL (National Rugby League)
Cricket
Horse Racing
Tennis
Soccer/Football
Responsible Gambling Rules
Mandatory Requirements
- • All customers must be 18 years or older
- • Identity verification required before first withdrawal
- • Self-exclusion options available at any time
- • Deposit limits can be set and modified
- • Reality checks and session time limits available
- • Access to gambling help resources provided
Account Restrictions
We reserve the right to restrict or close accounts for:
- • Suspected problem gambling behavior
- • Violation of terms and conditions
- • Fraudulent or suspicious activity
- • Failure to provide required documentation
Support Resources
Help is available through:
- • Gambling Help Online: 1800 858 858
- • GambleAware NSW: 1800 642 642
- • BetStop National Register: 1800 921 945
- • Our customer support team: 24/7
Dispute Resolution
Complaint Process
Contact Support
Raise your concern with our customer support team
Investigation
We investigate and respond within 15 business days
Escalation
Unresolved issues escalated to management
External Review
NSW Independent Liquor & Gaming Authority
Regulatory Information
Licensing Authority
NSW Independent Liquor & Gaming Authority
Authorized sports betting service in New South Wales
Compliance
Australian Consumer Law
Privacy Act 1988 (Cth)
Anti-Money Laundering Act
Contact Information
For questions about these rules or to report any concerns:
Customer Support:
Phone: 1800 858 858
Email: support@betstralia.com
Complaints:
Email: complaints@betstralia.com
Response: 15 business days
Regulatory Authority:
NSW Independent Liquor & Gaming Authority
Phone: 1300 024 720
Important Disclaimer
These rules are subject to change. We will notify customers of any material changes via email and website notification. Continued use of our services constitutes acceptance of updated rules. Gambling can be addictive - please gamble responsibly. If you need help, call 1800 858 858.